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  Safe shopping
Placing your secure online order
Finding products
Using the shopping cart
Providing your delivery and billing details
Providing Payment Details
International Orders
Questions?
 
     
 


Safe-Shopping:
We use SSL 128 bit industry standard encryption technologies to ensure that your credit card and personal information cannot be intercepted during the ordering process. Crittercottage.com.au is certified by the Comodo Group Inc., an independent web-security company whose certification guarantees that all the data you exchange with our site, such as credit card numbers, names, addresses and phone numbers are protected from interception and tampering. Please see our security page for further details.

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Placing Your Secure Online Order:

You can place your secure order through our website at your leisure, 24 hours a day, seven days a week and always be assured of fast, friendly and efficient service every time.

Ordering over the internet from Critter Cottage is a simple and convenient way to shop for your pet products, after you have placed your order you will receive automatic email updates of the status of your purchase. Following is a detailed description of how to place your order:-

There are four easy steps to placing your order:-

1. Browsing for products;

2. Placing items in your shopping cart;

3. Supplying us with your billing and shipping details;

4. Paying for your order

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STEP ONE: Finding the Products:

There are two ways to find the pet products you are looking for:-

1) BROWSE BY CATEGORY

Browse our exciting range of products via category selections - Choose from our pet categories from the category menu at the top of any page and click on the section you wish to browse; DOG, CAT, BIRD, etc.

Clicking on the category button will take you to the main page of that category, i.e, clicking on the DOG button will take you to the Dog section of the website. A list of different types of dog products will appear - continue to select the appropriate categories to find the products you are searching for.

For example, if you were looking for training solutions, you would start by clicking on the DOG button at the top of the page, and then clicking on TRAINING SOLUTIONS from the list provided at the left hand side of the page. You are then presented with a list of the different training solutions available, simply click on any that interest you for further details.

2) FIND VIA SEARCH

The second way of finding the product you want is to enter the name of the product you are searching for into the search box in the menu section at the top of any page. All products that contain the search word entered will appear.

If you still can’t find a product you are looking for then please click on the CONTACT US button in the menu section at the top of the page - you can send us a quick email describing the you are looking for and we will endeavour to locate the product for you.

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STEP TWO: Placing a Product in Your Shopping Cart:

Once you have found a product you wish to purchase, click on the "Buy Now" button. This will place the item in your shopping Cart. You can change quantities or delete the product if required at any time prior to checking out.

You will then be taken to the SHOPPING CART page where you can view your order, and change or delete quantities and products as required.

To remove an item simply click on the small remove box then click on the REMOVE button.

To add more items to your shopping cart simply either Click on the CONTINUE SHOPPING button or click on the Category Menu button to be taken to the appropriate category.

You can continue adding products as required. At any time you wish to view your order, simply click on the SHOPPING CART button to view your selections, modify your order or checkout.

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STEP THREE: Provide Your Delivery and Billing Details:

When you have finished shopping and are ready to pay for your purchase, click the SHOPPING CART button in the menu section at the top of any page, review your order, then click on the CHECKOUT button below your shopping cart.

You will then be taken to the DELIVERY INFORMATION page. Please complete the details as required, then click on the CONTINUE button.

After completing the DELIVERY INFORMATION page, you will need to provide your BILLING DETAILS. If using a credit card to pay, please use the same address your credit card statement is sent to. This information is used to verify your credit card details via our secure server.

If at any time you need to change any details, simply click on the PREVIOUS PAGE button to return to the previous screen.

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STEP FOUR: Providing Your Payment Details:

METHODS OF PAYMENT
You can choose from

Credit Card via secure server
Bank Cheque
Money Order
Direct Deposit to Bank Account

Fax your credit card details

Please see the PAYMENT METHODS page for further details.

Complete your payment details and click on the CONFIRM ORDER button to process your order.

Once you have completed the checkout process you will receive an email confirming your purchase. As your order is processed and shipped, you will receive constant email updates on the status of your purchase.

If you are having any troubles using our internet site, please Contact Us, we will only be too happy to assist you in any way.

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International Purchasers - Currency Conversion:
For all overseas customers please be aware that all our prices are in Australian dollars. To convert to your local currency please use the currency converter. Please note that currency conversions are approximate only and the exact rate of exchange will be depend upon the rate provided by your issuing bank.

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Questions?
If you have any questions that aren’t answered here or you are still having trouble making an order please Contact Us by email and we will be only too happy to help you. If you would rather not use our internet site to make an order, we can take your order via fax, mail or email.

We regret if an order is cancelled by the customer, a cancellation fee may apply.

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Amaton International Pty Ltd
ABNL 40 103 070 355

CRITTER COTTAGE
BN19538893