We use SSL 128 bit industry standard encryption technologies
to ensure that your credit card and personal information cannot be intercepted
during the ordering process. Crittercottage.com.au is certified by the
Comodo Group Inc., an independent web-security company whose certification
guarantees that all the data you exchange with our site, such as credit
card numbers, names, addresses and phone numbers are protected from interception
and tampering. Please see our security page
for further details.
Your Secure Online Order:
You can place your secure order through our website at your leisure, 24
hours a day, seven days a week and always be assured of fast, friendly
and efficient service every time.
over the internet from Critter Cottage is a simple and convenient way
to shop for your pet products, after you have placed your order you will
receive automatic email updates of the status of your purchase. Following
is a detailed description of how to place your order:-
are four easy steps to placing your order:-
1. Browsing for products;
Placing items in your shopping cart;
Supplying us with your billing and shipping details;
Paying for your order
STEP ONE: Finding the Products:
are two ways to find the pet products you are looking for:-
BROWSE BY CATEGORY
our exciting range of products via category selections - Choose from our
pet categories from the category menu at the top of any page and click
on the section you wish to browse; DOG, CAT, BIRD, etc.
on the category button will take you to the main page of that category,
i.e, clicking on the DOG button will take you to the Dog section of the
website. A list of different types of dog products will appear -
continue to select the appropriate categories to find the products you
are searching for.
example, if you were looking for training solutions, you would start by
clicking on the DOG button at the top of the page, and then clicking on
TRAINING SOLUTIONS from the list provided at the left hand side of the
page. You are then presented with a list of the different training solutions
available, simply click on any that interest you for further details.
2) FIND VIA SEARCH
second way of finding the product you want is to enter the name of the
product you are searching for into the search box in the menu section
at the top of any page. All products that contain the search word entered
you still can’t find a product you are looking for then please click
on the CONTACT US button in the menu section at the top of the page -
you can send us a quick email describing the you are looking for and we
will endeavour to locate the product for you.
STEP TWO: Placing a Product in Your Shopping Cart:
Once you have found a product you wish to purchase, click on the "Buy
Now" button. This will place the item in your shopping Cart. You
can change quantities or delete the product if required at any time prior
to checking out.
will then be taken to the SHOPPING CART page where you can view your order,
and change or delete quantities and products as required.
remove an item simply click on the small remove box then click on the
add more items to your shopping cart simply either Click on the CONTINUE
SHOPPING button or click on the Category Menu button to be taken to the
can continue adding products as required. At any time you wish to view
your order, simply click on the SHOPPING CART button to view your selections,
modify your order or checkout.
STEP THREE: Provide Your Delivery and Billing Details:
you have finished shopping and are ready to pay for your purchase, click
the SHOPPING CART button in the menu section at the top of any page, review
your order, then click on the CHECKOUT button below your shopping cart.
will then be taken to the DELIVERY INFORMATION page. Please complete the
details as required, then click on the CONTINUE button.
completing the DELIVERY INFORMATION page, you will need to provide your
BILLING DETAILS. If using a credit card to pay, please use the same address
your credit card statement is sent to. This information is used to verify
your credit card details via our secure server.
at any time you need to change any details, simply click on the PREVIOUS
PAGE button to return to the previous screen.
FOUR: Providing Your Payment Details:
METHODS OF PAYMENT
You can choose from
Card via secure server
Direct Deposit to Bank Account
Fax your credit card details
see the PAYMENT METHODS page for further
your payment details and click on the CONFIRM ORDER button to process
you have completed the checkout process you will receive an email confirming
your purchase. As your order is processed and shipped, you will receive
constant email updates on the status of your purchase.
you are having any troubles using our internet site, please Contact Us,
we will only be too happy to assist you in any way.
Purchasers - Currency Conversion:
For all overseas customers please be aware that all our prices are in
Australian dollars. To convert to your local currency please use the currency
converter. Please note that currency conversions are approximate only
and the exact rate of exchange will be depend upon the rate provided by
your issuing bank.
you have any questions that aren’t answered here or you are still
having trouble making an order please Contact Us by email and we will
be only too happy to help you. If you would rather not use our internet
site to make an order, we can take your order via fax, mail or email.
regret if an order is cancelled by the customer, a cancellation fee may
International Pty Ltd
ABNL 40 103 070 355