PRIVACY
POLICY OF 'CRITTER COTTAGE'
In
this statement "we", "our", "us", "CRITTER
COTTAGE" and "Critter Cottage" means Amaton International
Pty Ltd T/A CRITTER COTTAGE
Amaton
International Pty Ltd T/A CRITTER COTTAGE complies with the requirements
of the Privacy Act 1988 and the Privacy Amendment (Private Sector) Act
2000.
At
CRITTER COTTAGE we respect the privacy of both you and your pet/s. We
will not wilfully disclose any personal information regarding our users
without first obtaining their permission, unless required by law. The
following discloses our information gathering and dissemination practices
of personal and non-personal information we may collect when you visit
our site.
By
using our web site, you consent to the collection and use of your information
as outlined in this policy and to our Terms and Conditions of Use. Our
site is directed to adults over the age of 18 years. We do not knowingly
collect personal information from children 18 and under.
COLLECTION
OF INFORMATION
COOKIES
Critter Cottage may use cookies to deliver content specific information
to you when you visit our site. Critter Cottage does not use cookies or
any other method for personally identifying users.
The Critter Cottage website records information about your use of the
site, but does not record any personal information. Whenever a page is
requested from our web server, we record the search terms entered, time,
date and URL of the request, along with information on the browser software
that is being used. This information is used to analyse the way in which
people utilise our site, enabling us to improve our services and is not
used in any way to uniquely identify a customer.
NEWSLETTER/ANTI-SPAM
POLICY
Visitors
may choose to sign up for our newsletter or other services. The contact
information gathered here may be used to send special promotions and newsletters
to our visitors. Users may opt-out of receiving future mailings by contacting
us in writing at customercare@crittercottage.com.au. We guard
your privacy like it was our own! Your email address is NEVER given, sold
or transferred to anyone else and is used ONLY to send you the information
requested. We guarantee it!
EMAIL
We receive and reply to email from users on a regular basis. For record-keeping
purposes we retain copies of all incoming and outgoing email. Information
in the email we receive or send will not be disclosed to any third party
without the permission of the sender, either express or implied, unless
required by law.
GENERAL
We collect certain personal information from you such as your
name and contact details. This information is required for us to provide
services and products to you. We may also collect other personal information
that you provide to us on company surveys or marketing competitions. We
use this information to improve our services and products. Our surveys
are strictly confidential. We will remove your name from such survey lists
if you ask us to do so. We take all reasonable steps to ensure your personal
information is kept confidential, secure, and protected from unauthorised
access or use.
We
also collect non-personally identifiable aggregate information to improve
our performance, services and products. This may include visited domain
names and web pages and browser software being used. We collect this information
in such a way that it is not able to linked back to any individual.
We
may collect, use, store and disclose personal information about you for
the following purposes:
Disclose personal information about you to credit reporting agencies in
line with our debt collection policies and procedures. If you are in default,
we will notify and exchange personal information with our collection agent.
Disclose personal information about you to authorized agencies such as
our solicitors, when required for legal proceedings; the police in investigating
criminal or fraudulent transactions or as permitted by the Privacy Act
for similar dealings.
MARKETING
PURPOSES
We may use personal information for marketing purposes. This
includes using your name and contact details for the purpose of direct
marketing, offering you our products and services. Your personal details
will not be rented, sold or disclosed to any third party without your
permission, either express or implied, unless required by law.
Please
note that if your preference is to opt-out of our marketing lists your
name will be removed from such lists in the future. If your preference
is to opt-out, you will lose the benefits of directly receiving from us
various marketing communications about our latest products and services,
promos, or special deals with us and/or our third party business partners.
We recommend that you visit http://www.crittercottage.com.au to keep yourself
in touch with the latest products and services and promotions from time
to time.
COMPANY
SERVICE PROVIDERS
We may transfer personal information for the primary purposes
of carrying out our business services and transactions confidentially
to our service providers that we use from time to time such as our business
partners to handle our marketing campaigns and partnering in selling our
products and services; external mail outsourcing agents to handle our
bulk postal requirements; and our bank, merchant or financial agencies
to process your account payments. Wherever possible, we try to get those
services provided to you without those third parties being provided with
any of your personal information. If that is not possible, we require
that any third party is provided with only the minimum necessary information,
and it is provided under terms of strict confidentiality on condition
that the third party only uses it to provide the necessary services.
CALL
MONITORING
Whenever implemented, we may monitor or record your telephone conversation
with us for staff training and service quality control purposes. Your
call will not be monitored if you ask the Customer Service Officer not
to do so.
QUALITY
OF INFORMATION COLLECTED
With reference to our General Terms and Conditions, it is your responsibility
to ensure that your personal information is up to date by notifying us
of any changes to the details we hold about you. However, we will take
all reasonable steps to make sure that the personal information we collect
use or disclose is accurate, complete and up-to-date. We do require you
to verify certain personal information for any account enquiry. We also
will ask you to check your details in our company communications such
as our welcome letters and account notices.
Critter
Cottage will collect details relating to a user only:
if
relevant to or necessary for the provision of the service or product that
Critter Cottage is engaged to provide, or for other legitimate purposes
made known to the user prior to the time the details are collected. Criter
Cottage will take reasonable steps, having regard to the nature of the
information collected, to ensure that information collected in relation
to a user:
to
the extent that it comprises business records or details in relation to
a particular individual, can be checked by a user;
is accurate, and if necessary, kept up to date;
if inaccurate, is erased or rectified;
is erased at the request of the user and when no longer reasonably required.
Critter
Cottage will use details relating to a user only for:
Critter
Cottage's internal marketing, billing or other purposes necessary for
the provision of the service, or purposes made known to the user prior
to the time the details are collected, or other purposes with the prior
consent of the user.
Critter
Cottage will:
keep
confidential the business records, personal details and information of
or relating to each user and will respect the privacy of users’
personal communications; take adequate steps to ensure the confidentiality
of business records, personal details and information;
not sell or exchange the business records, personal details or information
of a user without the user's express prior consent, other than to another
person in the course of the sale of our business or part of it as a going
concern;
refrain from intentionally examining or tampering with a user’s
business records, personal details or information without the express
prior consent of the user except to the extent required by a properly
qualified officer for the maintenance of system security or data integrity;
treat email as private content whether in transit or in storage.
This
policy does not prevent disclosure of information with the express or
implied consent of the user or as permitted by law. Nothing in this policy
in any way releases Critter Cottage from more onerous secrecy obligations
imposed by statute or contract or equity, or other industry code of practice
to which they may be bound. However, nothing in this policy prevents Critter
Cottage from collecting anonymous aggregate information regarding its
users or the use of its service.
Critter
Cottage will not collect personal, family or residency information from
any user who they know or might reasonably suspect to be under the age
of 18 years without the express consent of one of the user’s parents
or a guardian. This provision does not prevent the recording of an anonymous
but identified (by login name or cookie) user’s preferred services
or use history.
ACCESS
TO PERSONAL INFORMATION
In accordance with the Privacy Act, you can access personal information
about you held by us, and advise us if you believe it is inaccurate, incomplete,
or out of date. You can request access to the personal information that
we hold by writing to the Amaton International Pty Ltd T/A CRITTER COTTAGE
- customercare@crittercottage.com.au
.
COMPLAINTS
If you consider that your privacy has been breached, please contact
us via email at the above address. If you consider that we have not resolved
the issue you may refer the matter to the Privacy Commissioner’s
Office.
Amaton International Pty Ltd
ABNL 40 103 070 355
CRITTER
COTTAGE
BN19538893
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