the volume of freight both Australia Post and our couriers handle,
it is extremely rare for an order to be lost. Whilst most orders
are delivered within one to seven business days, we do ask that
you allow up to 10 business days for your order to be delivered,
particularly at busy peak times such as Christmas.
As most of our items are sent requiring signature delivery confirmation,
if you are not available to sign for your package it may be taken
back to your local delivery post office to await your collection.
A notice to this effect should be left at your address, however,
this may have been overlooked by the delivery officer. Therefore,
if your order has not been delivered within ten days, the first
step you should take is to contact your local delivery post office
to ensure that your parcel is not there awaiting your collection.
your local delivery post office is not holding your parcel, please
then send us an email to advise that your parcel has not yet arrived.
To assist us with tracking your parcel, please include the following
The date of the order
* The order number
* Your name
* The requested delivery address
will then place an investigation request with the delivery company.
If we fail to locate your parcel within 21 business days of dispatch,
we will send you a replacement order.
note that if any item is returned to us undelivered or uncollected,
unless we have made an error in addressing the parcel, you will
be responsible for re-delivery postage charges.
We take great care in packaging your order to ensure it is not
damaged in transit. In the unlikely event your order arrives damaged,
please contact us to advise. We will issue you with a Return Merchandise
Authorisation (RMA) code and ask you to return the item to us,
including all original packaging material. Once we have received
and inspected the item for transit damage we will dispatch a replacement
item to you. Please take care opening your parcel, as items that
are found to have sustained damage after delivery will not be